Scheduler

About Transdev: Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles.

Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev – the mobility company – empowers the freedom to move everyday thanks to safe, reliable, and innovative solutions that serve the common good. Find out more at www.TransdevNA.com or watch an overview video at https://youtu.be/ilO5cv0G4mQ

Transdev is the contractor that oversees the East Bay Paratransit program (rides for people with disabilities). Our web site is www.eastbayparatransit.org and we’re located in downtown Oakland above the 19th St. BART station. In addition to competitive salary and a convenient location, Transdev offers an attractive benefits package, including health, dental, vision care, life insurance and a 401k plan.

The Position

Responsible for the timely and accurate processing of trip schedules; batching trips for next day service; matching trips and driver availability; reviewing schedules after batching and rearrange trips based upon gaps in driver shifts and schedules; seek volunteer drivers or reach out drivers to fulfill needs for next day; evaluating, establishing and canceling passenger subscription trips; and adjusting driver schedules onehour in either direction at either the beginning or end of shift to best meet trip demands.

Transdev is proud to offer:

• $21/hour to start

• Attractive benefits package, including 401(k) with company contribution, medical, dental and vision.

• Paid time off & vacation.

Responsibilities:

• Demonstrates proficiency with computer software to schedule and manage passenger trips

• Demonstrates excellent team spirit and internal customer service

• Demonstrate customer service to individuals and representatives regarding subscription services, external groups and persons

• Directly responsible for the scheduling of drivers

• Successfully enters data and tracks data

• Coordinate with management to improve service delivery, streamline and improve processes and trip scheduling

• Maintains data including file back-ups and documentation files.

• Maintains confidentiality of all information

• Other duties as required.

• Manage and adjust daily route schedules to maximize system efficiency

• Ensure the routes are established as efficient as possible

Skills and Knowledge Required:

• Working knowledge and proficiency with Microsoft Word, Excel and Access, and good aptitude to learn specialized software

• Ability to read, understand, and interpret instructions, policies, and procedures

• Good written and oral communication skills

• Ability to organize and perform work efficiently; strong attention to details

Work Schedule:

This position must be available to work a set schedule between the hours of 9am and 6:30pm Monday – Sunday. Candidate will work full time and must be available to work an eight-hour shift five days per week and be available to report to duty as needed, 365 days per year including holidays. Occasional overtime may be required.

Minimum Qualifications:

Potential candidates interested in the SCHEDULER position MUST meet the following Requirements:

• High School diploma

• Microsoft office skills

Experience

• 2 to 4 years of relevant professional experience

• Computerized Scheduling or Dispatching experienced preferred.

Physical Requirements:

• Must be able to work shifts or flexible work schedules as needed.

• 100% of work is accomplished indoors and in air conditioned or well-ventilated facilities

• Work is accomplished in an office or in a cubicle space equipped with a telephone and computer.

• The employee is generally subjected to long periods spent sitting, typing, or looking at a computer screen.

Environment:

Majority of the work is performed on-site in a professional office setting that is well lighted, climate controlled, dust and smoke free. Some off-site work setting may be necessary dependent on need. Building and work areas are fully ADA accessible. This is an environmentally friendly office. The use of scented products or other fragrances, natural or synthetic, is not permitted.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions upon request.

Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.

Drug-free workplace

If based in the United States, applicants must be eligible to work in U.S. without restrictions for any employer at any time; able to pass a drug screen.

California applicants: Please Click Here for CA Employee Privacy Policy.

Job Category: Call Center / Dispatch / Reservationist / Scheduler

Req ID: 2236

Pay Group: YR8

Cost Center: 49330

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.

Drug-free workplace

If based in the United States, applicants must be eligible to work in U.S. without restrictions for any employer at any time; be able to pass a drug screen and background check.

California applicants: Please Click Here for CA Employee Privacy Policy.

About Transdev

Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles.

Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev – the mobility company – empowers the freedom to move every day thank to safe, reliable, and innovative solutions that serve the common good. Find out more at http://www.TransdevNA.com or watch an overview video.