Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver. Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.

This position will be part of the PCW Pharmacy Technology Site Reliability Engineering team with focus on improving reliability and stability of the application portfolio. The ideal candidate will be a highly technical visionary, who is committed to ensuring seamless experiences for consumers and will be passionate about continuous improvement through automation, performance enhancements, and innovation.

Key Responsibilities:

• Identify, maintain, and manage to SLOs, SLIs, and operational KPIs.

• Establish and Maintain strong partnerships with Product, Engineering, Infrastructure, and Service Management teams with the ability to influence key decisions.

• Proactive review of the existing environment as well as engagement on enhancements and/or new services to identify and remediate stability, reliability, and performance improvement opportunities

• Continuous review of system telemetry and alerting ensure actionable engagement by operations teams.

• Identify and develop automation solutions to address potential problems before they result in a service interruption

• Investigate root cause of major incidents, identify remediation plans, and share knowledge across platforms

• Provide technical coaching and direction to organizational resources

• Stay current with emerging technologies and market trends to best position the organization

• Review capacity models frequently to ensure production results are within expected bounds.

• Ensuring incident response processes and associated playbooks are current and effective.

Required Qualifications:

• 10+ years of experience in an SRE, Engineering or Operations role

• 5+ years of experience demonstrated scripting or developing software in languages such as java and python

• 5+ years of experience managing and improving cloud deployed services on platforms such as AKS & GCP as well as monolith systems

• 5+ years of experience with configuring, customizing, and extending monitoring platforms such as AppDynamics, Splunk, Grafana, ELK, or similar.

Preferred Qualifications:

• Experience managing version control systems such as GIT.

• Experience with tools such as Jenkins and Harness

• Continuous improvement oriented ranging from ideation to implementation Ability to engage cross functional teams to champion the resolution of issues and design solutions

• Strong communication, organizational, analytical, and problem solving skills

• Knowledge of IT Service Management best practices such as change management and problem management

Education:

• Bachelor's degree in Computer Science or related field or equivalent experience

Pay Range

The typical pay range for this role is:

$124,372.50 - $247,200.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. This position also includes an award target in the company’s equity award program. In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company’s 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off (“PTO”) or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies. For more detailed information on available benefits, please visit jobs.CVSHealth.com/benefits

We anticipate the application window for this opening will close on: 05/31/2024

We are an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.